Alphabugs will begin working on your order as soon as full payment has reflected in our bank account. Orders are sent out within 3-7 working days of receipt of payment. This is dependent upon not only the quantity but the type of product that is ordered. Customised orders may take slightly longer but they are definitely worth the wait. Don’t forget that we are inundated with orders between Oct and Feb every year as teachers and parents prepare for back to school. January is an incredibly busy time for us and we get orders out as fast as we possibly can but you may experience a delays at this time of year when our processing time moves to 5-15 working days.