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Delivery & Postage

1. How Long Will it Take Alphabugs to Process my Order?

Alphabugs will begin working on your order as soon as full payment has reflected in our bank account. Orders are sent out within 3-7 working days of receipt of payment. This is dependent upon not only the quantity but the type of product that is ordered. Customised orders may take slightly longer but they are definitely worth the wait. Don’t forget that we are inundated with orders between Oct and Feb every year as teachers and parents prepare for back to school. January is an incredibly busy time for us and we get orders out as fast as we possibly can but you may experience a slight delay at this time of year.

All deliveries are done via courier or the South African Post Office. Delivery  via courier takes 1-4 working days and delivery via SAPO takes 7-99 days.

Courier:
Durban and Surrounds – R60
Main Centres – R85
Regional – R150
Remote Areas – R460 (This relates mainly to mines and extremely remote areas.)
ORDERS OVER R750 – FREE DELIVERY!
COURIER CHARGES ARE WORKED OUT ACCORDING TO POST CODES AND WILL REFLECT ACCURATELY IN OUR CHECKOUT SECTION. 

Registered Mail – R60
Should you opt for SAPO delivery we will no longer be responsible for the delivery of your order once we have sent you your tracking number. (JHB has an ongoing backlog of orders at their sorting facility and should your order be delivered via that hub you may experience long delays.

Collection
You may also collect your order from our offices in Manor Gardens, Durban once it is complete.

2. How Long will my Order Take to be Delivered?

3. Do You Deliver Outside of South Africa?

Please email us directly regarding delivery outside of South Africa and we will provide you with a separate quote.

Please ensure that there is somebody at the address you provide from 0800 to 1700, Monday to Friday. The courier company will make every effort to ensure that your order is delivered timeously and will contact you directly before returning any orders to us.

4. What if I am not at Home when the Courier Arrives?